Terms and Conditions
IN STORE PICK-UP is available if your local or near to our town of New Milford.
We are located at,,,,
And Company Local on Bank (next to movie theatre)
36 Bank Street
New Milford, CT
We ship Monday - Friday Only
SHIPPING & HANDLING CHARGES Your order will ship out in 1-2 business days from Connecticut. Orders deliver to you within approx. 3-5 business days via UPS or USPS Mail and up to 10 days Hawaii & Alaska. Shipping & Handling Charges charged to you. We regret that we cannot ship to foreign countries and unable to ship to P.O. Boxes, APO, FPO & DPO Boxes. If your order has several items your items may ship separately and on different days depending on stock availability. If an item is on Back Order you will be notified by email.
RETURNS & EXCHANGES If you are not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of the product. Please note you will be responsible for the Return Shipping Charges unless the item received is incorrect or damaged. We recommend requesting a tracking code & shipping receipt as Hour Lake is not responsible for lost packages. Please contact us by phone or email for an RA# and shipping address PRIOR to returning the items. Once received please allow up to 10 business days for refund credits to be processed. Returns or Exchanges must be in the original unworn, unwashed, undamaged condition with original tags.
Final Sale / Discontinued items may not be returned or exchanged unless incorrect item was received.
USPS & UPS SHIPPING ALERT
As of the ongoing COVID19 emergency, certain packages may take longer than usual to arrive.
What's New At The Dock
We are so glad you have discovered us, we are located in New Milford, CT. We're here to share our love of the surrounding lakes and customizing for the lake you enjoy! LET YOUR LAKE BE HOUR LAKE!
If you are a local resident or up for the weekend, you have the option to choose "In-Store Pick Up" at checkout.