FAQ's

Frequently Asked Questions

Please reach us at info@hourlake.com or call (203)-794-4476 if you cannot find an answer to your question.

PAYMENT OPTIONS

Mastercard / Visa / Discover / Amex / PayPal

SHIPPING

Monday - Friday Only

Flat Rate Shipping: $15.99

Standard Delivery: Your order will ship out in 1-2 business days from Connecticut. Orders deliver to you within approx. 3-5 business days via UPS or USPS Mail and up to 10 days Hawaii & Alaska. Shipping & Handling Charges charged to you. We regret that we cannot ship to foreign countries and unable to ship to P.O. Boxes, APO, FPO & DPO Boxes. If your order has several items your items may ship separately and on different days depending on stock availability. If an item is on Back Order you will be notified by email.

LOCAL DELIVERY OPTIONS

Free local delivery on Tuesday's and Friday's for the following Connecticut towns:

- New Milford

- Brookfield

- Danbury

- New Fairfield

- Sherman

- Bethel

- Ridgefield

- Roxbury

- Southbury

- Woodbury

- Bridgewater

If you're up for the weekend on Candlewood Lake, be sure to choose free local delivery!

RETURNS & EXCHANGES

If you are not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of the product. Please note you will be responsible for the Return Shipping Charges unless the item received is incorrect or damaged. We recommend requesting a tracking code & shipping receipt as Hour Lake is not responsible for lost packages. Please contact us for a RA# & shipping address prior to returning the items. Once received please allow up to 10 business days for refund credits to be processed.

Returns or Exchanges must be in the original unworn, unwashed, undamaged condition with original tags.

All Final Sale / Discontinued Items May not be returned or exchanged.

USPS & UPS SHIPPING ALERT

As a result of the ongoing COVID19 emergency, certain packages may take longer than usual time.

Let your lake be Hour Lake with our customizable home and keepsake gifts

Frequently Asked Questions

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